On November 4, 2026, Salesforce announced an expansion of Agentforce Coworker, its AI assistant for work. The company says more than 185,000 people now use it, and that usage grew 21 times in three months. These numbers come from Salesforce itself. The coverage I found does not say what counts as a “user” or how much usage there was at the start. So treat the 21x as a company claim, not a tested result.
What Coworker does
Coworker is an AI assistant that plans the steps for a job. It then coordinates Agentforce agents and workflows to do the work. An agent is an AI program that can take actions. Before, workers often had to jump between apps to update customer notes, check accounts and answer emails. Coworker tries to handle that from one plain-language request.
What is new
Coworker can now take jobs from inside Microsoft Teams. Salesforce says Teams, iOS, Mac and Windows versions arrive this month. It also connects to Google Workspace and Microsoft 365. That lets it combine email, calendars and files with Salesforce data, for example to build a meeting brief or a renewal plan.
Teams can also create “Skills.” A Skill turns a workflow that already works into a one-line request that anyone on the team can run. A new Conversation History feature lets people continue a chat across Salesforce, Teams and the new apps. In December, Coworker will start doing recurring jobs, like a daily priority summary.
Early customers
Salesforce points to three customers. Fulton Bank has more than 20 use cases running for about 3,000 users. The Adecco Group is expanding to 40 countries. BACA Systems turned Coworker on in 20 minutes. BACA’s vice president said it answered questions that used to take 45 to 60 minutes of jumping between screens. That is one customer’s opinion, not a measured result for all users.
The price
Salesforce added a flat price of $50 per user per month. It is easier to plan for than billing by usage, which uses Flex Credits. But it adds up. A team of 100 people would pay $60,000 a year. Salesforce also says pricing and packaging may change, and access can depend on region and contract.
What to ask before buying
Analysts quoted by CX Today call the Teams move practical, but say the effect on customers is still unproven. Buyers should ask how Coworker handles user permissions when it runs inside Teams, and what happens to company data. I could not find Salesforce details on that. They should also test how much time it really saves.
A 21x number says more people tried it. It does not say the work got better.
